Patient rights and responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist us in this, we require that you take full responsibility for ensuring that you do not abuse the service.

It is your responsibility to ensure that you keep appointments, on time, and follow the medical advice given.

Please restrict your appointment to a maximum of one medical issue per appointment. If you have more issues you will need additional appointments.

The Tessa Jowell GP Surgery operates a zero tolerance policy.

We will not tolerate any violent behaviour or abuse towards any member of our team. Any such behaviour will result in removal from our list.

Date published: 10th October, 2014
Date last updated: 10th November, 2020